FAQs

1. Shopping & Ordering

Q: How do I place an order? A: Simply browse our product selection, add desired items to your cart, and proceed to checkout. Follow the on-screen instructions to finalize your purchase.

Q: Can I modify my order after it has been placed? A: If you need to make changes to your order, please contact our customer service team immediately. We'll do our best to accommodate your request, but once an order has been processed for shipping, we cannot guarantee changes.

Q: Do you offer international shipping? A: Yes, we ship to various countries worldwide. Please note that international shipping rates and delivery times may vary.


2. Payments & Pricing

Q: What payment methods do you accept? A: We accept major credit cards, Apple Pay, Google Pay, and other secure payment methods as listed at checkout.

Q: Is my payment information secure? A: Absolutely. We prioritize your security and employ advanced encryption methods to ensure your payment details remain confidential.

Q: Do you offer any discounts or promotions? A: We regularly run promotions and special offers. Be sure to sign up for our newsletter to stay updated on the latest deals.


3. Shipping & Delivery

Q: How long does delivery take? A: Domestic orders typically take 4-9 business days. International orders vary based on the destination but generally arrive in 7-21 business days.

Q: Can I track my order? A: Yes! Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number.

Q: What if my order arrives damaged or incorrect? A: We apologize for any inconvenience. Please contact our customer service team with your order number and details about the issue. We'll work quickly to resolve it for you.


4. Returns & Exchanges

Q: What's your return policy? A: We offer a 30-day return policy on most items. Products must be in original condition, and return shipping fees may apply. Please see our Return Policy page for detailed information.

Q: How do I initiate a return or exchange? A: To start a return or exchange, visit the "Contact Us" page or email us at contact@bellafleure.com


5. Customer Support

Q: How can I contact customer service? A: You can reach us via the "Contact Us" page on our website or directly at contact@bellafleure.com. We aim to respond within 24 hours.

Q: I have a question not listed here. How can I get help? A: Please don't hesitate to reach out to our customer service team with any inquiries. We're here to help and ensure you have a seamless shopping experience.